Hyster enjoys a wonderful relationship with most of its clients due its focus on producing total client satisfaction through its world class production. Our objective is to anticipate the needs of all our customers as well as deal with them with forklifts which provide the value, the performance and the reliability which they demand.
At Hyster, we believe in starting with the client. We annually perform focus groups and offer an on-going voice of customer research both online as well as in the field. We have more than 400 design engineers to translate that input into clever designs by implementing our rigorous review gate process. Advanced tools and virtual prototype builds help make sure that the best machine practices come together. Other advanced tools like for example dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
All of our machines are subjected to physical, environmental and virtual tests, in order to guarantee the lowest cost of ownership and total reliability. Not only do we test against our own standards, but we are always testing against the competition's products too. Our final tests take place in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Smart and Lean
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total client satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality All The Time
To initiate quality from the start, Hyster uses an integrated Manufacturing Execution System or MES. The job of the MES is to manage production flow. The MES coordinates line activities such as part sequencing and quality verification. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in every shift. These audits actually hold all workers responsible for constant quality, along with the 5s workplace organization in place to help us attain it.
Hyster offers a variety of excellent features as standard with our products. By remaining devoted to our focus on both safety and quality, and by being innovative from start to finish, we provide some of the best material handling equipment on the market. These are just a few of the reasons the company has become a leader in the industry.